ALA Learning’s Top Ten Customer Service Skills for Library Staff is not only a great review of those habits that can make us more effective when we interact with the public, but are also good reminders of what we can do to improve communication and collaboration with co-workers, vendors, family, friends, strangers, etc.
found via MLxperience
This link responded with a fatal error message.
It looks as though the entire site responds with the message; ALA may no longer be using it, or it may be down.
I generally do not check my older links, though I suspect that many blogs and/or news stories have disappeared over time.