Karen Coombs has a post on the Library Web Chic blog about getting feedback for a problem she was having with Drupal, an open source content management system.
She points out, and rightly so, the fallacies that techies run into when working with software. There is an expectation that if you are comfortable working with software, that you are an “expert”. There is also an expectation that you can find the answer to any question in the documentation.
Most anyone can work with most of this software. There is a lot to learn, but if you are patient and willing to fail (and try again), you will be rewarded with the ability to install, configure and run software that will make your life (and your library/organization/family/etc.) much more fulfilling. Just remember the patience – on everyone’s part.
